PRIVACY AT INNERVOICE.GURU

InnerVoice.Guru is a trading name of Bluecap Solutions Ltd, hereby referred to as ‘BlueCap’ or ‘we’ is responsible for the data we collect and process for our own purposes.  We’re committed to maintaining the security and privacy of the personal data we process, whether through our website or through our interactions with clients, prospects or industry partners.

Whether we are supporting our clients or managing our own data, privacy and security are at the heart of our operations.  Whilst we take appropriate measures in our own practices, security and privacy is at the core of our business operations, so it is imperative we operate in accordance and where possible above industry and regulatory requirements.

KEY CONTACTS

Should you wish to contact us in order to find out more about how we process personal data, exercise your rights, make a complaint to us or just discuss some of our practices then please contact us using the following details:

Email:  info@bluecapsolutions.com

Telephone:  +44 07900 564 964

DATA WE PROCESS AND WHY

SECURITY AND PRIVACY CONSULTING SERVICES

Although our core services do not revolve around collecting and processing personal data, we often process personal data as part of delivering our security and privacy services to clients.  This can range from our clients data or our clients, client data.

We do not collect personal data as a matter of course in these interactions, except for pre-contractual material and communications relating to individual pieces of work.  There are instances where our penetration testing services process data but this is covered directly with the client and not collected by us.  This work and subsequent processing of data is all done performed under a contract or with a view of entering into one, which BlueCap Solutions Ltd and our clients are subject to.

Data Types – Name, email addresses, address, telephone details, signatures, business contact details.

WEBSITE ENQUIRIES

We have a Contact Us page on this website, which allows individuals to ask questions about our services, including exercising your rights under Data Protection Law.  The contact us page, and sending an email into info@bluecapsolutions.com is monitored by our internal team, to ensure we identify and handle your request effectively.  The Contact Us form contains basic contact information and free text fields, allowing you to provide details of your enquiry.  We request that you do not include sensitive information in this form, as we have other secure ways in which you can send us information, should we require any.  This data is processed under our legitimate Interests and only used to facilitate your enquiry.

Data Types – Name, email addresses, subject field and free text field (which should not include personal data)

EMPLOYEE ADMINISTRATION

We process personal data to facilitate contracts of employment and provide our employees with employee benefits that are associated with working at BlueCap Solutions Ltd . Employees are provided with internal privacy information on how their data is processed but if you have previously worked with BlueCap Solutions Ltd , you are able to make a request through our Contact Us form.

Data Types – Provided via internal privacy policy to employees.

PROSPECTIVE CLIENTS

We process basic business contact information of prospective clients and opportunities, which may initially be collected via sales meetings, business cards, verbally, events we may host, speak at or attend.  This includes the prospective client’s business contact information, which includes their personal information and details about each opportunity.  We use a cloud based solution to host this data, which also integrates into our email services and as such prospect emails are also synchronised into our cloud based solution, so that we can keep track of our interactions with you and manage the relationship effectively.  This processing is in BlueCap Solutions Ltd ‘s Legitimate Interests or fulfilling our requirements when entering into or in the Performance of a Contract with a client.

Data Types – Name, email addresses, address, telephone details, signatures, business contact details, email conversations.

FINANCIAL MANAGEMENT, ACCOUNTING AND ADMINISTRATION

Our financial management and accounting services process basic client contact information in order to fulfil our accounting requirements.  This ranges from invoices, account details, timesheet approvals, statement of works, terms and conditions and bank details.  We use a cloud based solution to process this data and use a separate cloud based document storage solution.  This processing is primarily to enable us to perform our side of the contract with our client and meet our legal obligations for financial reporting.

Data Types – Name, email addresses, address, telephone details, client and supplier bank account details, signatures, business contact details.

CUSTOMER SATISFACTION SURVEYS

When we have delivered a piece of work to our clients, we like to make sure they have received a great service.  We use the client contact information in order to send a survey asking some basic questions on how we performed when deliver our services.  This is performed under our legitimate interests and purely used to ensure we have delivered to our expectations.  This processing and the responses from clients are not used for spamming you with marketing communications.  We may ask for a reference but that’s about it.

ASSOCIATES/CONTRACTORS

We process basic contact and work information in relation to associates and contractors who would like to work with us or one of our clients.  This information could be collected through our website, email, Linkedin, recruitment agencies or job advertising boards.  Contractors who are working with us or who could potentially be working with us in the future will have their details stored in a cloud based solution, so that we can keep track of their skills, contact details and availability.  This processing is undertaken under BlueCap Solutions Ltd’s legitimate interests and in the performance of a contract or with a view to entering into one.

Data Types – Name, email addresses, address, telephone details, skills,  job history, bank account details, company insurance details, passport, driving licence, references and email conversations.

DATA RETENTION

BlueCap Solutions Ltd only processes personal data for as long as necessary to meet our legal obligations or where we have a legitimate business reason for keeping it.  We review personal data on a case by case basis and document the period of retention for each.

For further information on how long Personal Data is likely to be kept before being removed from our systems and databases, please contact us via

Email: info@bluecapsolutions.com

Telephone:  +44 (0) 7900 564964

MARKETING AND EVENTS

We will only send you personalised marketing communications if you have provided us with your consent, except for where we are sending business communications and we believe there is a legitimate business purposes that would be of interest and benefit to the recipient.

We don’t send unsolicited marketing communications.  Our main form of showcasing our services are through industry events.

Industry Events – This is where BlueCap Solutions Ltd are either showcasing our services, whereby we produce information about our services and capabilities.  We may also run competitions but will only communicate with you for the purposes of that competition, so entering a competition doesn’t mean you get bombarded with marketing material.  We may also exchange business cards at events and we will email you to follow up on our interaction with you.  This does not mean we will send you marketing material, but we will enter any information about opportunities into our sales system to ensure we have provided you with the information you require.

Social Media  – BlueCap Solutions Ltd make use of social media platforms such as Linkedin, Instagram, Facebook and Twitter.  We as a business sign up to the terms and conditions of the provider and use the platforms to provide insight into the latest cyber security and data privacy activities taking place across the world, to promote BlueCap Solutions Ltd’s employees, services and provide you with our latest thought leadership content on different subject matter.

If you do not wish to receive any form of communication from BlueCap Solutions Ltd then simply inform us through our contact page or email info@bluecapsolutions.com

USE OF THIRD PARTIES

We use third party system providers to enable us to deliver our services effectively and store our information (including personal data) securely, which allows us to focus on delivering our industry leading security and privacy solutions to our clients. Our providers consists of:

Our own infrastructure – We used world leaders in cloud based infrastructure services, which means that the provider looks after all of the physical equipment and management of it and BlueCap Solutions Ltd do the rest.

Email, office applications and document storage – We use an externally hosted provider for these services who are world renowned experts in providing these services.  These systems are critical to our company and if you have dealings with us, no doubt your data will be held within these, unless its been deleted, as we no longer required it.

SECURITY OF PERSONAL DATA

At BlueCap Solutions Ltd we take the security of personal data extremely seriously.  We have implemented a mixture of cyber security controls.

We assess security for Confidentiality, Integrity and Availability to ensure that data remains protected, accurate and available for its intended purposes.  Some of the core controls we have implemented as part of these certifications are:

Multi-Factor Authentication (MFA) on all internet-based systems

Encryption of data at rest and in transit

Controlled access to only approved individuals

Policies and procedures on secure operations and configuration of systems.

INTERNATIONAL DATA TRANSFERS

Your Personal Data will be processed outside of Europe and in countries that are deemed not to have adequate safeguards in place.  This is because some of the location of where some of the industry leading systems we use are hosted.  The following locations for each system are:

There may also be rare occasions where our employees work outside of Europe and access systems from outside the EEA.

Your rights in relation to your data

Under Data Protection Law you have a number of Rights that are focussed on placing you in control of how your data is processed.

You can exercise these Rights by emailing us at info@bluecapsolutions.com

We may ask you for identification prior to disclosing any data, as we need to ensure we only disclose information to the person entitled to it.

You have the following Rights in relation to the processing of your personal data;

Right to be Informed – You have the right to be provided information on how your personal data is processed.

Right to Access – You have the right to have access to the personal information we hold about you.

Right to Rectification – This relates to the right to rectify any inaccurate personal information we hold about you.

Right to Erasure – The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The Right to Object – You have the right to object to the processing of your data, such as requesting us to stop sending you marketing communications.

Right to Data Portability – You can request your personal data to be sent to another service provider.

Right to Lodge a Complaint – You can lodge a complaint with Data Protection Regulator, which for us is the UK Information Commissioner’s Office, using the below details;

Postal Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Ultimately, we want you to be in control of your personal detail so feel free to get in touch and ask any questions.

CHANGES TO YOUR PRIVACY WITH US

Of course from time to time, things change and at BlueCap Solutions Ltd we are always striving to continually improve our business operations and services we deliver to clients.

Some changes may result in changes to our privacy information and this page, to ensure we are transparent about how we are processing your data at all times.

When any significant changes in the way we protect your privacy are made, we will make this clear on our website or by other means of communication such as email, so that you are able to review the changes and make an informed decision as to whether you want to exercise any of your rights in relation to the processing of your personal data.